Customer care

Customer Care is here to help your shopping experience. Akos Creative Jewellery and Gifts – I always make my cherished customers, the number 1 Priority. Yes I do.

You are the reason I wake up to do what I love every day.

Now, here are few things I want you to make note of about …

How to Place your Order in this Shop.

Here, I make it easier for customers to find what they are looking for. So, you can click and select products and their variations with ease.

However, where I do not list product variations, I am asking that you kindly include a short NOTE to your order. Here, you can indicate your preferences or specific details your need. I am all open for this so please let me know more about your customised orders.

Please be assured that your personal details are always safe with me. Also,  feel confident shopping here because this online shop is encrypted for extra safety when shopping using your valued credit cards and bank details.

Still not sure about anything? Then please reach out using  my [email protected] 

Order Processing & Shipping Times – Please Read 

I usually process all orders 3- 5  business days.

Domestic  Shipping, Standard will usually take 7 -14 business days. I offer FREE SHIPPING on lighweight items Australia only. 

Express shipping will arrive in  1 -3 . Find out more about shipping times from Australia Post.

However, there are times that I do receive an unexpected large number of orders from customers around the world. What this means is, being a sole trader handcrafting jewellery and accessories sometimes demands more hands than I have. As a result, I do spend more time than was planned on certain tasks. Hence, I need more time to complete some orders for instance. This is periodic though, especially during the holiday seasons. 

The truth is I hate to make you my cherished customer wait unnecessarily to receive your products. However, when this happens, I humbly ask that you have patience and understanding with me.

ADDITIONAL SUPPORTS WHEN PLACING ORDERS

Besides this, I do make efforts to process all your orders as quickly as possible. In fact, I process orders in the order they are placed.

Now here is what I usually encourage customers MY to do to help speed up their online orders. This is, to copy n paste your order details and send as email to [email protected] to expedite your order. You can always send me text message on 0415 791 095.

Delays due to COVID 19 restrictions

Australia Post is experiencing Domestic and International shipping  delivery delays at the moment.

Please read about the Service updates from Australia Post here

Thank you for supporting my small jewellery and for your patience and ongoing support is very much appreciated.  Stay Safe, Live Well.

From the AkosCreative Team.

RETURNS

Here at Akos Creative Studio, I believe that all the jewellery that I handmake are perfectly made. Hence, I can guarantee you will receive a high standard in quality and finishing.

However, if I happen to get it wrong somewhere, I will issue a full refund. No questions asked. This is my Guarantee to you.

Faulty jewellery will always be repaired if it is a manufacturing fault, if the customer requests. Please contact me within 14 days of receiving the order to let me know about faulty products. Please attach a clear photo of the faulty jewellery item.  

Be assured that I am always an email away ([email protected]) or phone call away (0415 791 095).

WHY I AM UNABLE TO ACCEPT EXCHANGES AND CANCELLATION

However, I cannot accept exchanges or cancellations because of the nature of creating process. So, I hope that you can understand. 

For Refunds or Returns, please contact us at [email protected]

Shipping fees will apply for items that are being returned.

Also, I offer free domestic shipping once so that I can sustain my small business.

Any other issues or questions, please contact me Akos directly at [email protected]

CUSTOMS AND IMPORT TAXES 

I am not in control of shipping delays as result of customs. Likewise, Australia post mail and parcel processes.

Buyers are responsible for any customs and import taxes that may apply. 

 WHEN CONNECTING WITH MY CUSTOMERS, I KEEP IT REAL

Hence, I always endeavour to send you confirmation of shipment by taking snapshot of your parcel. Also I tend to send quick SMS messages to my customers.

The reason I do this is that, I find feels more personal and real. So, I enjoy chatting with customers or curious enquiries alike. 

Please remember I am a real person and always here to assist you best way possible.

I WOULD LIKE YOUR FEEDBACK AND RECCOMMENDATION

Your feedback, comments and suggestions are always welcome. They help me grow my small business and also, become a better entrepreneur. I am open to any feedback that help develop my skills and delivery. Send me your suggestions or ideas here [email protected]

The AkosCreative Jewellery Business also thrives on your FEEDBACK and RECOMMENDATION.

Click AKOSCREATIVE or AKOSCLOTHING to share one now, via my Facebook Fan Pages. Thank you so much in advance. 

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